How to Require Attendees to Agree to a Policy Before Allowing Them to Register or Buy Tickets

At times you may want potential attendees to agree to a certain policy, certain terms, and conditions, or even a refund policy, before allowing them to register for an event. This tutorial will show you how to use the custom registration form questions to create a checkbox for attendees/registrants to select before they can register.

Note: This feature requires access to the Advanced Registration Forms feature available for $10/mo and/or is included in the bundle plans.

To Get Started:

1) Create a page and add your policy to it.

You don't want to add all the policy text to the registration page (although you could if you added it to a Group Description). Instead, we're just going to link to that page from the question on the registration page. That way you can maintain your policy without worrying about the effect on the registration process.

2) Create a custom question which asks the attendees/registrants to agree to the policy

Question fields:

  • Question: Title the question something similar to: "I agree to the Policy"
    • Add a hyperlink from the question to the policy page by adding a HTML hyperlink <a href="" target="_blank">Policy</a>.
    • (optional) If you want to have the link to the policy page stand out a little, you can add a <strong> tag to the text (e.g. <a href="" target="_blank"><strong>Policy</strong></a>
  • Type: Select the type of question you want to display. We recommend a Checkbox so that it requires the attendee to activate and agree to the question.
  • Values: You want the value/answer displayed to the user to be something similar to "Yes" or "Yes, I agree to the Policy" so they know they are specifically agreeing to the question.
    • (Optional) You can let someone answer "no" if you'd prefer.
  • Required: You can decide to force attendees to answer this question before they are allowed to finish the registration form.
  • Admin View Only: No
  • Required Text: The text you want displayed if they do not answer the question

3) Create or add the question to a question group

In order for a question to be added to an event, it must be included in a question group. The question can be added to an existing question group or you can create a new question group.

4) Add the question group to an event

Once you've added the question to a question group, you'll need to activate that question group for an event. Update the event to apply the question group.

After updating your event you'll then see that the question group is now added to the registration page and the text of the  Terms and Conditions Policy is now a hyperlink to the policy page.

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