Messaging System: Message Templates

Message Templates are the blueprint for what the message will look like when its assembled. This is a very powerful component to the messages system because it allows for more granular control of the “looks” of outgoing messages.

Editing templates is reserved for those with the necessary subscription of the Personal plan, Business plan, or Custom Tickets feature, or Ticketing feature.

The important thing to remember about message templates, is that there is a message template for each messenger, message type, and context combination. So for example, there is a template for the email messenger, registration approved message type, and Event Admin recipient (context).

Each message template will have fields that are defined by the messenger primarily but also supplemented by the message type if there are any additional fields required by the message type. For instance, all email templates will have to, from, subject and main content fields.

You will see other fields like [event_list], [attendee_list] etc in the message templates. These are special fields related to messages shortcodes.

When you activate Event Smart, the message system comes with default global templates out of the box that will help you get started right away with your events without having to do any editing. However you are able to edit any of these templates.

Global and Custom Templates

Difference between Global and Event specific templates
One more powerful feature with the new messages system is that by default, global templates will apply to every trigger happening with an event. So that means, for example, when a registration is approved (the trigger), all the global templates using the Registration Approved message type get sent. However, the messages system also allows Event Authors to create a custom template for that message type to be used only for that event. If this is done, then when the Registration Approved message type is triggered the message template for that event is used instead of the global message template. This allows you to differentiate different automatic messages for different events.

To select a new custom template that you created (separate from the default template). Navigate to the event editor for the event you want to send custom messages. Scroll down to Notifications and change the template from Global to the new custom template you created.

Next: Message Shortcodes

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